Shipping Policy

Shipping Methods

We ship to destinations worldwide. Shipping charges and free-shipping eligibility follow the per-order rules below. If you require air freight, please contact JINLEI before ordering for a quote based on your delivery address.

  • Air Freight: UPS, FedEx, DHL, with an average transit time of 7 to 15 business days.
  • Sea Freight: Average transit time of 25 to 40 business days.

Order Value and Shipping Charges

The US$500 threshold is based on the merchandise total after coupons and other discounts, excluding shipping and taxes. Shipping charges are per order, not per item or unit.

Orders below US$500

  • Bachi and/or Katsugi straps only: US$10 shipping per order.
  • Orders containing any other product: US$30 shipping per order.

Orders of US$500 or More

  • Non-oversized items: Standard shipping to your delivery address is free.
  • Oversized items: We cover the main international sea-freight leg to the destination port. Transportation from the destination port to your delivery address is not included and is payable separately by the customer.

Import duties and taxes are not included.

Size and Weight Limits

A non-oversized package must have a combined length and girth of no more than 320 cm and an actual weight of no more than 30 kg. Combined length and girth is calculated as length + 2 × width + 2 × height, measured using the outer packaging, with the longest side treated as the length. Packages exceeding either limit are considered oversized.

Air Freight

If you require air freight, please contact JINLEI before ordering. JINLEI will provide a quote based on your delivery address. Air freight is not included in the free-shipping offer.
For further details and separately arranged warehouse pickup options, see our Shipping and Free Shipping Policy.

Remote Areas

If the delivery address is in a remote area, additional shipping fees may apply. In such cases, we will contact you during order processing to confirm whether you accept the additional fees. For countries where shipping is unavailable due to special reasons, we will contact you upon receiving your order to discuss a solution.

Manual Shipping Cost Calculation

If the shipping option during checkout displays “Please contact us at shop@jinlei-music.com,” please reach out to us to calculate the shipping cost and manually issue an invoice.

Order Processing Time

Order processing before shipment may take 30 to 60 business days, with some complex items requiring up to 90 business days, depending on whether production needs to start from scratch. For detailed information, please refer to the product pages. Thank you for your patience and understanding.

Duties and Taxes

Duties and taxes imposed by the destination country are the responsibility of the customer. Policies vary by country. Please contact your local customs office for more details.

Contact Information

Email: shop@jinlei-music.com

Thank you for your support and trust. We are committed to providing you with high-quality products and services.

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