Free Shipping Policy

At JINLEI, we have nearly 40 years of experience crafting high-quality musical instruments for enthusiasts and professionals worldwide. To thank our customers for their trust and support, we currently offer free shipping benefits on eligible orders of US$500 or more. The promotion end date is not fixed and eligibility is subject to the terms below.

Applicable Orders

Small Items

For eligible orders of US$500 or more containing small items with an outer packaging girth of no more than 320 cm and an actual weight of no more than 30 kg, JINLEI covers the standard shipping cost to the customer’s specified delivery address.

Some remote areas may not be eligible for full free shipping. If a delivery address requires a remote-area surcharge or another additional service fee, JINLEI will contact the customer before proceeding.

Large or Oversized Items

For eligible orders of US$500 or more containing packages with an outer packaging girth greater than 320 cm or an actual weight greater than 30 kg, JINLEI covers the head-shipping cost. The customer is responsible for the final-mile delivery cost and any pickup-related expenses.

For eligible shipments to the United States, JINLEI currently routes goods to one of the partner warehouse locations listed below. The warehouse assignment is determined by JINLEI based on the customer’s destination, shipment size and weight, freight route, carrier availability, and current warehouse capacity. Customers may communicate a preferred warehouse, but the final assignment must be confirmed by JINLEI in writing.

United States Partner Pickup Warehouses

Important: These are partner logistics and pickup facilities, not JINLEI retail stores or product showrooms. Customers must not visit either warehouse without receiving pickup authorization and an appointment confirmation from JINLEI.

West Coast Partner Warehouse — Ontario, California

2800 E Philadelphia St
Docks 11–19
Ontario, CA 91761
United States
Warehouse telephone: +1 626-519-7916

View the Ontario warehouse location on Google Maps

East Coast Partner Warehouse — Edison, New Jersey

145B Talmadge Rd, Suite 5
Doors 32–58
Edison, NJ 08817
United States
Warehouse telephone: +1 732-985-0850

View the Edison warehouse location on Google Maps

Head Shipping and Final-Mile Delivery

Head shipping means the primary freight stage from JINLEI’s origin facility to the destination-country warehouse assigned by JINLEI. It includes the international transportation and customs-clearance coordination described in this policy. It does not include transportation from the destination warehouse to the customer’s final address.

Final-mile delivery means transportation from the assigned destination-country warehouse to the customer’s home, school, studio, business, performance venue, or other specified address. For large or oversized items, final-mile delivery charges and optional service charges are the customer’s responsibility.

Import duties, taxes, government fees, inspections, storage charges caused by customer delay, and services not expressly included in the head-shipping offer are not covered unless JINLEI confirms otherwise in writing.

Options After an Order Arrives at the U.S. Warehouse

  1. Warehouse pickup: The customer or an authorized representative may collect the order from the assigned warehouse after JINLEI confirms that the shipment is ready for release and approves the pickup appointment.
  2. Customer-arranged carrier: The customer may hire a local freight company or courier to collect the shipment after providing the required carrier and authorization details.
  3. Assisted final-mile delivery: JINLEI may help the customer request a quotation from a suitable logistics provider. The customer is responsible for accepting and paying the quoted final-mile and optional service charges.

Warehouse Pickup Requirements

Customers must complete all of the following steps before going to a warehouse:

  • Wait for written confirmation from JINLEI that the goods have arrived, completed the required processing, and are ready for release.
  • Confirm the assigned warehouse, pickup date, pickup time, order number, release number, and authorized pickup person.
  • Provide any identification, vehicle, carrier, or driver information requested by JINLEI or the warehouse.
  • Confirm the number of packages, packaged dimensions, total weight, and whether a pallet, forklift, liftgate, loading assistance, or additional labor is required.
  • Use a vehicle with sufficient space and payload capacity, and bring appropriate straps, blankets, or other equipment needed to transport the goods safely.
  • Pay any final-mile, special handling, waiting, re-delivery, after-hours, or storage charges for which the customer is responsible.

Warehouse operating hours and pickup availability may change. The telephone numbers above are provided for confirmed shipment coordination; customers should contact JINLEI first rather than calling or visiting a warehouse about products, pricing, order status, or showroom visits.

If a customer or the customer’s carrier does not collect the goods within the confirmed pickup or free-storage period, storage or handling charges may apply. JINLEI will communicate any known deadline or charge before or after arrival as applicable.

Inspection at Pickup or Delivery

Before accepting the shipment, inspect the exterior packaging for visible damage and verify the package count. Photograph all sides of the packaging and note any visible shortage or damage on the pickup or delivery record before signing where permitted. Keep the protective packaging until the goods have been moved to a safe, dry location and inspected.

If damage or a shortage is discovered, contact JINLEI promptly at shop@jinlei-music.com and provide the order number, photographs, packaging details, and the carrier or warehouse record.

Other Countries and Locations

JINLEI works with warehouses and logistics providers in selected major cities. If no partner warehouse is available near the customer, JINLEI may help identify a final-mile delivery option after the shipment arrives in the destination country. Availability, routing, costs, and service conditions must be confirmed for each order.

Example Calculations

  • US$500 eligible small-item order: Standard shipping is covered, subject to package limits, destination eligibility, and any disclosed remote-area or additional service charges.
  • US$500 eligible oversized order routed to Ontario, CA or Edison, NJ: Head shipping to the assigned warehouse is covered. The customer collects the order or pays the final-mile delivery and related service charges.

Duties and Taxes

Duties, taxes, and government charges imposed by the destination country are the customer’s responsibility unless JINLEI expressly confirms otherwise in writing. Rules vary by country and shipment. Customers should consult the relevant customs authority for current requirements.

Contact JINLEI

Before ordering, contact us with the product name, quantity, delivery ZIP Code, and any final-destination access requirements. We will confirm promotion eligibility, likely routing, pickup options, and any customer-paid charges that can be determined in advance.

Email: shop@jinlei-music.com

Thank you for your support. JINLEI is committed to providing safe, practical, and clearly explained shipping options for customers worldwide.

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